Getting technical support
Generally, your primary provider of technical support for Namo WebEditor is the master distributor of Namo’s products in your country or region. Please find the appropriate support contact for your country or region on our Web site at http://www.namo.com/company/contact/world_contacts.html.
You can also get help directly from Namo. There are two ways to submit a question to our technical support team:
- Post your question on the Support Center at http://www.namo.com/support. This is the preferred method. You can choose to post either publicly (your question and our response can be seen by all forum users) or privately (only Namo support staff will see your question and respond privately). Please note that you must register your copy of Namo WebEditor online before you can create a forum account and log in. To register, please visit http://www.namo.com/support/register.
- Technical support by phone is available by calling 1-408-914-2595 Monday through Friday from 8:00 AM to 4:00 PM Pacific Time. Long distance call charges may apply.
Before contacting technical support, we suggest that you first check the Namo WebEditor Knowledge Base on our Web site. To search the Knowledge Base, go to http://www.namo.com/support/webeditor.
In addition, you can easily check for program updates in the Namo WebEditor Information section of the Preferences dialog box. To open the Preferences dialog box, click the Namo button
and then click the Preferences button. You must be connected to the Internet to check for updates.
Please do not contact Namo regarding non-technical issues, such as product delivery and billing. You should direct such questions to the reseller from which you purchased Namo WebEditor or the master distributor in your country or region.
Technical support and program update check are available after purchase.